Why does the OEMup app ask for my location?

Location is used only for GPS-verified check-in and check-out on client visits in the HRMS module. It is requested while you are using the app, at the moment you tap check-in or check-out, and is never tracked in the background. You can decline; other features keep working.

Does the OEMup app send push notifications?

Not yet. While you are signed in, task assignments and updates appear as in-app alerts in real time. Push notifications to a locked phone are not sent in the current version.

How do I attach a photo or document in the app?

Tap Attach or Upload on the record and choose a file from your phone's file or photo picker. The app does not request camera permission; it reads only the files you select.

How do I delete my OEMup account?

Use the account deletion page at oemup.app/delete-account, or email info@kiraintrilogy.com from your registered address. We verify the request within 2 business days and delete personal data within 30 days.

Which phones does the OEMup app support?

Android 7.0 or later and iOS 15.1 or later, including iPad. An active OEMup trial or subscription is required; the app itself is free and has no in-app purchases.

Support

How can we help?

Q: I forgot my OEMup password. How do I reset it?

Tap Forgot password on the sign-in screen and enter your registered email address. OEMup emails you a new temporary password. Sign in with it, then change it to one of your own from your profile in the web app.

Support for the OEMup web app and the OEMup mobile app comes from the same small team that builds it — in English, Hindi and Gujarati. Pick whichever channel suits you.

🕒 Mon–Sat, 10am–7pm IST · Replies within 1 business day · Same-day for paid plans

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Email

Best for anything that needs a screenshot, an export, or a paper trail. Include your company name as registered in OEMup.

info@kiraintrilogy.com

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WhatsApp or call

Quickest for "I'm stuck right now" questions during working hours. Voice or text, your choice.

+91 63582 51676

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Inside the app

Raise a ticket and track it to closure. Web: Settings → Support. Mobile: Help Center → Support Ticket.

Open OEMup

Mobile app help

Answers to the questions we get most about the OEMup app for Android and iOS.

Which login do I use in the mobile app?

The same email address (or mobile number) and password you use on the web at app.oemup.app. User accounts are created by your company's administrator under Settings → Users in the web app. If you have not been given one, ask your administrator — we cannot create user accounts on a company's behalf.

I forgot my password

Tap Forgot password on the sign-in screen and enter your registered email address. OEMup emails you a new temporary password (check spam if it does not arrive within a few minutes). Sign in with it, then change it to one of your own from your profile in the web app.

The app signed me out or says my session expired

Sessions end when you sign out, when your password is changed, or when your administrator changes your permissions or deactivates your account. Sign in again; if it keeps happening, check with your administrator that your account is still active, then write to us with your phone model and the time it happened.

Why does the app ask for my location?

Only for GPS-verified check-in and check-out on client visits (HRMS → Visits). The permission is requested "while using the app", at the moment you tap check-in or check-out, and location is never tracked in the background. You can decline; every other feature keeps working. To turn it on later: Android → Settings → Apps → OEMup → Permissions → Location; iPhone → Settings → OEMup → Location. See the Privacy Policy for how location data is stored.

How do I attach a photo or document?

Tap Attach or Upload on the record (a customer, vendor, purchase order, support ticket, or your profile photo) and pick a file from your phone's file or photo picker. The app does not ask for camera permission and reads only the files you choose. To attach a fresh photo, take it with your camera app first, then pick it from Photos.

Does the app send notifications?

While you are signed in, task assignments and updates appear as in-app alerts in real time and the list refreshes automatically. Push notifications to a locked phone are not part of the current version. If we add them, the app will ask for notification permission first.

Printing or sharing a PDF from my phone

Purchase orders, sales orders, invoices, delivery orders, returnable gate passes and batch/serial labels can be generated as PDFs from the record's menu and shared or printed using your phone's share sheet.

Which phones and versions are supported?

Android 7.0 or later and iOS 15.1 or later (iPad included). The app is free; an active OEMup trial or subscription for your company is required to sign in. There are no in-app purchases — plans are managed on the web. Details on the mobile app page.

How do I sign out, or delete my account?

Sign out from the Profile tab. To delete your account or your company's workspace, use the account deletion page — uninstalling the app alone does not delete your account.

Reporting a problem? Include these and we fix it faster

Company name as registered in OEMup, and the email you sign in with.
Where it happened — web or mobile app, the screen or document number (e.g. PO-0142), and what you tapped just before.
Device details for the mobile app — phone model, Android/iOS version, and whether you were on Wi-Fi or mobile data.
A screenshot of the exact message, if there was one.
Found a security issue? Email security@kiraintrilogy.com instead (see security.txt). Please do not post it publicly.

Help yourself

Most "how do I" questions are answered in the manual and videos.

User manual Step-by-step guides for every module Video tutorials Short screen recordings, most under two minutes E-invoice guide IRN, signed QR and e-way bill from OEMup General FAQ Users, exports, storage limits and more Mobile app What the app does and how to install it Billing & refunds Trial, monthly and annual plan rules Privacy Policy What we collect, on the web and in the app Delete account Request removal of a user or a workspace