Delete Your OEMup Account

Last updated: 2 September 2026 · Applies to the OEMup mobile app (Android & iOS) and the web app at app.oemup.app

This page explains how to ask Kira Intrilogy, the developer of the OEMup app, to delete your account and the personal data linked to it. You do not need to be signed in, and you can use it whether you signed up from the mobile app or the web.

Request received. We have emailed a confirmation to the address you gave. Reply to that email (or to the follow-up we send within 2 business days) to verify the request, and we will take it from there.

        In short: send us a request from the form below or by email → we verify it is you within 2 business days → your account is disabled immediately and personal data is deleted within 30 days → backups are purged within 90 days. Invoices and other statutory records your company issued are kept as the law requires, with your personal details removed where possible.
      

1. Which kind of deletion do you need?

OEMup is business software: a company registers a workspace, and its administrator creates user accounts for staff. That gives two kinds of request:

👤 Delete my user accountFor employees and team members. Removes your login and personal profile from your company's workspace. The company's business records are not affected.

🏭 Delete our company workspaceFor the company owner or administrator only. Removes the whole workspace — every user account plus all business data — after the legal retention period below.

If you are an employee and your company still uses OEMup, your administrator can also remove your account from Settings → Users in the web app. Either route ends in the same deletion process.

2. How to send the request

Send the request — use the form below, or email info@kiraintrilogy.com from your registered email address with the subject "Delete my OEMup account". You can also raise a support ticket from inside the app (Help Center → Support Ticket) with the same subject.
We verify it is you — within 2 business days we reply to the email address registered on the account. For a company workspace, the request must come from (or be confirmed by) the company owner or an administrator.
Deletion is carried out — the account is disabled as soon as the request is verified. Personal data is deleted within 30 days, and copies in backups are purged within 90 days. We email you when it is done.

Changed your mind? Reply to our verification email within the 2-business-day window and we will cancel the request. After the account is disabled the deletion cannot be reversed.

Account deletion request form

Your name *

Registered email *

Registered mobile number

Company name in OEMup *

What should be deleted? *

My user account only — remove my login and profile; the company workspace stays. Our entire company workspace — I am the owner/administrator and want all company data removed.

Reason (optional)

I understand that deletion is permanent, that my company's statutory records (invoices, e-way bills, payroll registers) are retained as required by law, and that I should export anything I need before the account is disabled.

We reply only to the registered email address on the account. Nothing is deleted until the request is verified.

3. What is deleted

Data	What happens
Login credentials	Password hash, OTP codes and active sessions are deleted immediately; you can no longer sign in on the web or in the app.
Profile details	Name, email, mobile number, designation, department, profile photo and employee profile fields entered about you are deleted.
Device & session records	App session logs (platform, OS version, app version, device identifier) and login IP/device metadata are deleted.
Location check-ins	GPS points recorded during client-visit check-in/check-out are deleted or unlinked from you, unless your company needs the visit record itself (see below).
Support tickets & notes	Tickets you raised are anonymised; your name and contact details are removed.
Company workspace (owner request)	All user accounts, masters, transactions, attachments and settings are deleted after the retention period in section 4. An export is offered first.

4. What is retained, and why

OEMup stores your company's business records — tax invoices, e-invoices, e-way bills, purchase records, payroll and attendance registers. Those belong to the company, not to an individual user, and Indian law requires them to be kept for a fixed period.

Business documents that name you (for example, an invoice you created, an attendance register, or a purchase order you approved) remain with your company as its records. Where the law allows, your personal details are replaced with a neutral marker such as "former user".
Statutory retention: GST and income-tax records are kept for up to 8 years from the end of the relevant financial year, and payroll/attendance registers for the periods required under labour law, even after a company workspace is deleted.
Backups: encrypted backups are rotated on a 90-day cycle; deleted data drops out of backups within that period.
Deletion log: we keep a minimal record (email address, date, request type) of the deletion itself for up to 12 months to prove we honoured the request and to prevent abuse.

5. Uninstalling the app is not the same as deleting your account

Removing the OEMup app from your phone only deletes the app and the sign-in token stored on that device. Your account and data remain in your company's workspace until a deletion request is verified, or your administrator removes you.

6. Questions

Write to info@kiraintrilogy.com or see the support page. For how we handle personal data generally, read the Privacy Policy; for the rules of the service, the Terms of Service.

Kira Intrilogy (sole proprietorship, India) · Ahmedabad, Gujarat · Developer of the OEMup app (app.oemup.mobile)